Appeals and Monitoring Officer

Diversity, Equality and Inclusion Statement

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart. We are a Disability Confident Employer and make reasonable adjustments. There’s space for you to tell us what you need within our application form.

About The Role

This is an exciting opportunity to be part of the Parking Services team as an Appeals and Monitoring Officer (also known as Parking Correspondence Officer or Representations and Appeals Officer).

In this role, you will investigate and respond to correspondence relating to Penalty Charge Notices (PCNs), ensuring enquiries, challenges, complaints and representations are considered fairly, accurately and in accordance with relevant legislation and council policies. You will work closely with colleagues across Parking Services and develop your knowledge of parking enforcemen...