Appian Programme Assurace Officer- Mumbai

Change Champion – Quick R&R / Job Description

• Act as the primary business-facing support for users of the RES Appian system within PAO
• Support implementation of Appian Phases 1A, 1B, 2A, and 2B for corporate office functions
• Provide frontline user assistance through weekly support sessions, MS Teams channels, mailboxes, and ad-hoc queries
• Deliver up to two targeted trainings per month based on user feedback and adoption needs
• Communicate clearly to address misinformation and reinforce correct system usage
• Translate technical updates into user-friendly guidance
• Maintain logs for user feedback, communications, and improvement requests
• Act as a liaison between PAO, RES, GSO, and Appian leadership
• Advocate best practices and support ongoing adoption of the Appian system
• Provide monthly reporting on adoption, feedback, improvements, and trainings delivered
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