Application Specialist III- Salesforce

**POSITION SUMMARY:** The Application Specialist III is responsible for providing support for the live application software that our user base is dependent on. This role works on complex incidents that have been escalated from frontline IT support on the service desk, incidents escalated from within the application support team, and fulfills application specific service requests. In addition, this role is responsible for diagnosing incidents and fixing the issue or managing it through resolution within defined service levels.

The Application Specialist III is an expert in the group of applications assigned with responsibility for identifying problem trends, writing user stories and defects, and contributing to the discovery of permanent solutions. As a subject matter expert and mentor, this role will also help with training of new staff, mentoring application specialists with lesser experience, and providing expert advice to the functional teams and the frontline IT support s...