Application Support Analyst - Engineer | Bangsar South, KL

Working hours: 9am to 6pm

Role Summary

We are looking for a proactive and technically strong Application Support Engineer to join our team. In this role, you will provide frontline application support while also stepping into deeper L2 troubleshooting when needed. You will play a key role in ensuring system stability, resolving issues efficiently, and continuously improving application performance for our business users.

Key Responsibilities

• Provide L1 application support including incident logging, triage, and resolution within SLA
• Escalate and handle L2 issues when required, including in-depth troubleshooting
• Diagnose and resolve issues across application, database, and integration layers
• Perform minor bug fixes, enhancements, and support‑related coding
• Support APIs, system integrations, and data flows
• Monitor system performance and ensure high availability
• Collaborate ...