Application Support Engineer

Description We are looking for an Application Support Engineer to join a growing organization in Urbandale, Iowa on a contract-to-permanent basis. This position blends application support, client-facing service, and data-focused analysis to help users get the most value from a specialized web platform. The role is ideal for someone who can investigate issues, translate business needs into technical solutions, and communicate clearly with both customers and internal teams.

Responsibilities:
• Oversee day-to-day support for a web-based application by monitoring performance, identifying problems, and coordinating timely fixes with technical teams.
• Guide new users through setup and adoption by delivering training, explaining platform functionality, and creating helpful support materials.
• Address client questions and troubleshoot application issues with a strong focus on responsiveness, professionalism, and long-term user satisfaction.
• Partner with developers and ...