Application Support Manager (we have office locations in Cambridge, Leeds & London)

We are seeking an Application Support Manager who will act as the subject matter expert for key applications that are essential to delivering our organisational objectives.  

The role involves working collaboratively across teams to ensure systems effectively meet business and user needs. You will manage and resolve tickets and serve as a trusted escalation point for the EUC team and Service Desk, providing guidance on technical issues related to end-user computing and internal application integrations. 

Everyday responsibilities include: 

• Provide clear guidance and supportive assistance to internal and external users, ensuring business applications run smoothly and efficiently to the highest standards. 
• Support application configuration, upgrades, and troubleshooting, carrying out thorough analysis to resolve issues ...