Application Support Specialist - BSS & CRM Systems

Functions and Responsibilities

As a BSS Operation Specialist at DITO TELECOMMUNITY is responsible for the day-to-day operational support and maintenance of the BSS system. This role involves ensuring the availability, performance, and security of BSS platforms that handle critical functions such as billing, customer management, and service provisioning.

Key Responsibilities:

BSS System Monitoring and Maintenance:

• Monitor the performance and availability of BSS systems to ensure continuous operation.
• Perform routine system checks and preventive maintenance to minimize downtime.
• Ensure that systems are running efficiently and meet the required service level agreements (SLAs).

Incident Management:

• Respond to and resolve incidents related to BSS systems in a timely manner.
• Troubleshoot and diagnose sy...