Application Support Specialist

Job Overview

We are seeking a detail-oriented and proactive Application Support Specialist to join our IT team. You will be responsible for supporting and troubleshooting business applications. This role requires good communication skills with entry-level technical proficiency to ensure users receive the highest level of support with excellent customer satisfaction.

Roles & Responsibilities

• Provide Level 1 support for business applications, assisting, advising and resolving user-reported queries and issues related to system usage and functional issues encountered, promptly.
• Communicate with users via ticketing system, email, phone and/or messaging platforms.
• Manage incident, problem, and change tickets using tools such as Redmine .
• Assist in making minor adjustments to user settings or system configurations as requested and required. Collaborate and coordinate with cros...