Application Support Technician

Description
Application Support Technician

Onsite | Austin, TX | Contract-to-Hire


We are seeking an Application Specialist Technician to support a newly launched, enterprise-grade platform. This role will focus on helping users successfully onboard, configure, and navigate the platform, while providing ongoing technical and functional support. You’ll work closely with product, engineering, and implementation teams to ensure a seamless user experience and timely resolution of issues.


Responsibilities:

+ Provide day-to-day support to users, including onboarding, configuration guidance, and troubleshooting

+ Respond to and resolve support tickets, ensuring clear communication and timely follow-up

+ Diagnose and escalate complex technical or platform-related issues as needed

+ Partner with product, engineering, and implementation teams to drive issue resolution

+ Document support processes, solutions, a...