Applications Engineer for Strategic Accounts

Strategic Account Applications Engineer Connected Services Hub Location: Warrington. Hybrid working. This is a newly created role supporting a global strategic customers within the Connected Services Hub. You provide advanced technical support for a highly complex and bespoke digital environment. You act as a dedicated technical escalation point while remaining part of the wider CSH team. The role supports a high value, business critical service contract with strict performance expectations. What you will do: • Provide advanced second line technical support for a global strategic accounts • Act as the primary escalation point for complex incidents and service issues • Coordinate incident response and deliver structured root cause analysis • Support bespoke BMS and digital service solutions in production environments • Work closely with global Product Support and R&D teams • Ensure service continuity and customer confidence • Support proactive activities such as system optimisation and ...