Applications support specialist (Guadalajara)

We're looking for a hands‑on L3 Support Engineer who will act as the escalation point for critical production issues across trading and risk systems. Own L3 escalations end‑to‑end: triage, root cause analysis, remediation, and post‑incident follow‑up with engineering and stakeholders.

Responsibilities

• Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality.
• Develop scripts, runbooks, diagnostics, and quality‑of‑life tools that streamline investigations and reduce meantime to resolution.
• Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues.
• Participate in a limited weekend/on‑call rotation (approximately 4–6 weekends per year) with compensating time‑off per policy.
• Collaborate with engineering and trading support teams in a hybrid environment.

Qualifi...