Arabic Reception Team Leader - Dubai Silicon Oasis

Want the opportunity to work in a preopening or have preopening experience? This might be the role for you!

Reporting directly to our Operations Manager, Reception Team Leaders take responsibility for managing the reception operations and leading and motivating the team to deliver an exceptional service through practiced standards, policies and procedures. Leading by example you will demonstrate how to welcome and manage guests in a friendly, down‑to‑earth manner, taking great pride and attention towards creating a service that our guests love.

• Train, guide and coach colleagues to deliver exceptional service.
• Create a warm welcoming experience, building rapport with repeat customers and ensuring the team follows check‑in and check‑out brand standards and procedures.
• Answer telephone calls promptly, clearly, politely and helpfully.
• Manage guest feedback and any escalations effectively.
• Process ...