Arg - Customer Service Executive (Buenos Aires)

We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at PIL Argentina, in Buenos Aires.

Key Responsibilities

• Download and treat daily booking requests, to be sent to customers within the next period.
• Handle all customer's demand to ensure all requests are promptly attended.
• Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system.
• Maintain good communication with other teams like Documentation and Sales Teams.
• Book amendments and maintenance.
• File customers' particularities to ensure consistency on PIL service.
• Follow up bookings from regular/BID customers to ensure they are coming within the expected timeframe.
• Phone attendance, providing an excellent customer experience.
• Customer attendance/satisfaction, acting on the extra mile to achieve Customer Excellence.
• Assist customer...