ASSISTANT, CUSTOMER CARE & EXPERIENCE

Responsibilities

• To warmly receive and assist all visitors entering Ipoh Specialist Hospital by demonstrating a pleasant, professional and positive attitude, reflecting courtesy, care, friendliness and reliability at all times.
• To greet customers/patients promptly and guide them to their respective destinations within the hospital.
• To provide accurate information to walk-in visitors and, when necessary, personally accompany them to the requested clinics or departments to ensure a smooth patient journey.
• To manage and document all outpatient feedback received and compile the information for monthly reporting and service improvement purposes.
• To communicate effectively with Heads of Department (HODs) regarding customers’ feedback and grievances to facilitate timely resolution and service recovery.
• To work closely with Consultants, Admissions, Billing, Nursing, Front Lobby and other clinical and non-clinical departments to e...