ASSISTANT, CUSTOMER CARE & EXPERIENCE

JOB DESCRIPTION

• Attend to patient complaints (verbal / written) by consulting and discussing with complainants, performing investigations with related services to identify solutions and recommendations, compiling complaints and compliments into a report database, and entering complaint/feedback data for PCCRC and other management meetings.
• Assist with courtesy visits to patients at wards and public areas, presenting findings in daily reports.
• CCX Envoys (Front desk) and Telephone Operator assistance:
  • Provide front desk counter services and telephone operator services.
  • Attend inquiries, provide wheelchair service, guide directions, and assist VIPs.
  • Distribute leaflets and brochures.
  • Maintain staff duty roster.
  • Perform public announcements.
  • Update telephone directory.
  • Deal with PABX vendor on system failure or enhancement.
  • Assist with all hospital events.
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