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Assistant Customer Insights Manager (Voice of Customer)

The Hong Kong Jockey Club

hong kong, hong kong, Hong Kong Full-Time June 30, 2026
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Opportunity Description

The Department

The Customer Strategy, Insights and Innovation (CSII) Division identifies and leads the customer journey for all stakeholders across the Club ecosystem. The Division centralises the Club’s customer understanding and insights across owners, members and wagering customers, striving for innovation via our Digital and Retail channels. Through enhanced data provision & insights, and online / offline customer strategies devised, improve the channels’ and customer groups’ ability to enhance customer experience, drive wagering turnover and groom customers up the tiers.

The Job

You will:

  • Coordinate with cross-departmental teams to collect front-line customer feedback; summarize customer feedback and findings with standardized reports
  • Assist in developing and monitoring a customer satisfaction score to track customer satisfaction level across the Club
  • Track customer advocacy and satisfac...
    • Full-Time Supervisors of Office and Administrative Support Workers

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    Opportunity Details

    Location hong kong, hong kong
    Country Hong Kong
    Type Full-Time
    Category Supervisors of Office and Administrative Support Workers
    Posted June 30, 2026
    Deadline August 09, 2026

    About The Hong Kong Jockey Club

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    The Hong Kong Jockey Club

    hong kong, Hong Kong

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