Assistant Director, Financial Aid Counseling

Position Summary

Within the Office of Financial Aid (OFA), the financial aid counseling team is dedicated to providing outstanding service to students, families, and community members on our New York campus via phone, email, virtual and in-person meetings. The Assistant Director, Financial Aid Counseling will serve a critical role in the day-to-day management of the financial aid counseling team. Mentor, manage, and provide day-to-day oversight of a team of financial aid counselors, ensuring NYU students and families receive the highest level of expertise, sensitivity, and problem solving during each interaction with OFA. Advise prospective and admitted students, parents, and currently enrolled students on a broad range of issues pertaining to the financial aid application process, University financial aid policies and procedures, and assist with resolving problems. Serve as an OFA liaison and primary school contact with one or more NYU schools or programs. Monitor, support, a...