Assistant Director of IT Service Delivery / ServiceNow Platform Owner

Reporting to the Senior Director of IT Service Delivery, the Assistant Director of IT Service Delivery / ServiceNow Platform Owner serves as the primary owner, administrator, and custodian of Wesleyan University’s ServiceNow Service Management platform.


This role is responsible for the overall health, governance, strategic planning, and long-term roadmap of ServiceNow, ensuring the platform effectively supports and advances service delivery across the University.


In addition to platform ownership, this position provides leadership for frontline IT support operations, including oversight of the ITS Service Desk and Desktop Support teams.


The Assistant Director works closely with ITS leadership, campus stakeholders, and external ServiceNow development partners to continuously improve service delivery processes, workflows, and user experience.


Responsibilities include:


ServiceNow Platform Ownership, Strategy & Gov...