Assistant Director (Operations Transformation Department)

[What the role is]

The Operations Transformation Division (OTD), part of NEA's Strategic Planning and Policy Group, drives the various Concept of Operations (ConOps) reviews and redesign of critical operations to strengthen resilience, enhance safety protocols, and ensure future-readiness across NEA's diverse operational portfolio. This role supports the Division in building robust organisational capabilities for sustained transformation. The role centres on institutionalising systematic improvement frameworks and driving operational excellence across critical domains such as after-death services, regulatory agility and enterprise-wide contract risk management.

[What you will be working on]

• Support Senior Management team to identify systemic operational challenges and develop strategic solutions that drive organisation-wide improvements
• Facilitate operational review initiatives across key domains such as NEA's after-death facilities and r...