Assistant Director - Product Management, Engagement Center and Customer Experience Enablement

**What You'll Do**

We're looking for an Assistant Director of Product Management to lead our Engagement Center Enablement (ECE) and Customer Experience Enablement (CXE) product families. This team supports how we engage with customers across channels by enabling capabilities like customer feedback and insights, data aggregation, voice and contact center technology, agent experience, and digital messaging (chat and video). Together, these products power how we understand and serve our customers, helping us improve experiences, strengthen relationships, and support our mission of making financial security accessible to all.

You'll lead a team of four Product Managers who are driving outcomes across integrated cross-functional product teams. You’ll shape product strategy, strengthen our product management practices (including discovery and product health measurement) to align with our enterprise Product COE and product organization, and set direction to strategically gro...