Assistant Manager, Aftersales Operations

We are seeking a highly motivated and execution oriented Assistant Manager, Aftersales Operations to support the development and management of aftersales operational standards within a fast-growing automotive environment. This role will be responsible for driving aftersales process optimization, dealer network operations, service quality improvement and operational compliance to ensure efficient and standardized aftersales operations across the market.

Responsibilities

• Support the implementation and continuous improvement of aftersales SOPs, operational standards and service processes.
• Monitor dealer and service provider performance to ensure compliance with company standards and KPI targets.
• Manage aftersales activities including workshop operations, warranty processes, service quality and customer service improvement initiatives.
• Coordinate dealer and service network operations, operational readiness and network expansion ac...