Assistant Manager, Claims Standards and Performance Management

Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?

Drive Claims operational excellence through the enhancement, optimisation, and governance of Claims systems and platforms. Collaborate with internal and external stakeholders to identify process inefficiencies and implement automation, digitalisation, and AI-enabled solutions to strengthen operational effectiveness, control, and service delivery. Lead and support system enhancement initiatives, change requests (CRs), User Acceptance Testing (UAT), defect tracking, reporting, and post-implementation validation to ensure stable, scalable, and efficient system solutions that support end-to-end Claims operations.

You’ll Be Responsible For

• Identifying processes which can be automated.
• Enhancement of Merimen / OPUS.
• Enhance interface for customer / insured claims notifications, submission of documents and claims sta...