Assistant Manager, Customer Service - High Net Worth Insurance

Join a
globally established life insurer
with a strong presence across Asia and
expertise in High Net Worth (HNW) insurance solutions
. This is an excellent opportunity for an experienced
insurance operations or customer service
professional to step into a highly visible role supporting HNW clients and intermediaries within a collaborative and fast-paced environment as an
Assistant Manager
. Key Responsibilities Manage day-to-day servicing and policy administration activities for HNW life insurance policies Handle complex policy alterations, financial transactions, and operational approvals Manage customer and intermediary enquiries across multiple service channels, including complaint investigations and resolution Support regulatory, audit, and back-book review projects, as well as operational improvement initiatives Monitor service KPIs, turnaround times, quality metrics, and operational trends to identify improvement opportunities Partner closely with cross-f...