Assistant Manager - Customer Service - Rail & Inland Terminals - Hyderabad

Job Responsibilities

• Sharing Railing details with the customers regarding their Export / Import Shipments.
• Updating customers twice a day regarding train running/port arrival status.
• Sending Buffer shifting updates to the customers on daily basis.
• Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles.
• Reports pertaining to Exports as and when required by the Sales team as per their specific requirements.
• Arranging PDA receipts to the customers, which is required by them for smooth and timely handover of the TR to the shipping line and for Bill of lading release.
• Arranging VDS letters from the all the customers, and further submission of the same to finance department for their records.
• Assistance to Sales team by sending emails regarding Terminal and Rail tariff to customers.
• Arranging KYC and GST details from all the ...