Assistant Manager - Debt Management Services - Consumer

Job Description Collection ManagerA Collections Manager oversees the collection of outstanding debts, ensures compliance with laws, and develops strategies to optimize debt recovery.Key Responsibilities- Oversee Collections Team: Lead, train, and mentor collections staff to ensure adherence to company policies and legal regulations, while achieving departmental goals.- Develop Collection Strategies: Create and implement effective strategies to improve debt recovery rates, reduce outstanding accounts, and minimize financial risk.- Monitor Accounts Receivable: Track and manage the accounts receivable portfolio, ensuring timely and accurate collection of payments.- Customer Communication: Address billing discrepancies, negotiate payment plans, and resolve escalated customer disputes professionally.- Compliance and Reporting: Ensure all collection activities comply with federal and state regulations, prepare reports on collection performance, and analyze trends to improve processes.- Colla...