Assistant Manager, Patient & Feedback management

Responsibilities:

• Manage and address patient feedback, conducting investigations and service recovery efforts.
• Follow up with staff to resolve issues raised by feedback providers and craft responses as needed.
• Contact patients to gather feedback aimed at improving services and facilitate Patient Focus Group sessions.
• Assist with the preparation and analysis of reports, including monthly reports on compliments and feedback, sharing insights with senior management and relevant departments.
• Maintain positive relationships with patients, relatives, doctors, and colleagues while serving as a resource person.
• Identify and capture compelling stories for the organization newsletter to educate and engage staff.

Requirements:

• Degree holder with 2-3 years of experience in the healthcare or hospitality sector.
• Enjoy working on the ground with campaigns, actively engagin...