Assistant Service Consultant / Assistant Service Advisor

Our client based in Johannesburg, is seeking an experienced Assistant Service Consultant / Service Advisor to manage workshop administration, customer service interactions, job costing, warranty submissions, and invoicing processes while ensuring accurate workshop financial controls.

Description:

• Assist Service Advisors with customer bookings and service appointments.


• Respond to customer enquiries professionally and promptly.


• Communicate with customers regarding vehicle service progress, repairs, and estimated completion times.


• Prepare and maintain job cards, repair orders, and service documentation.


• Coordinate workflow between the service department and workshop technicians.


• Ensure customer information and vehicle details are captured accurately.


• Follow up on outstanding repairs, parts availability, and customer approvals.


• Conduct customer s...