Associate ALM Support Analyst

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, it delivers cutting‑edge hardware and network services to more than 100 million people, and owns some of the most beloved intellectual properties in the world.

Associate ALM Support Analyst

The Associate ALM Support Analyst provides technical support for PlayStation Studios QA, PlayStation Studios, and its partners. Responsibilities include service‑desk triage, monitoring, ticket resolution, and tier 1/2 ALM tasks across all supported applications and services such as Jira, Confluence, TestRail, SharePoint, and Microsoft Teams.

Responsibilities

Live and Breathe the Service Desk

• Customer‑facing support for first‑line support requests via our service desk
• Daily handover of key workload to global peers
• Curation and maintenance of relevant articles in our knowledge bases
• Timely update...