Opportunity Description
**Principal Accountabilities:** Join our dynamic team as an Associate Analyst, Service Desk, where you'll resolve technical problems in a call center/help desk environment. Utilize your customer service expertise and technical knowledge to assist with installation, usage, and training on software and hardware products.
**Key Responsibilities:**
+ Follow documented and standardized procedures to diagnose and troubleshoot incoming employee calls.
+ Provide support services to employees with technical problems and IT issues involving desktop, laptop, or network services.
+ Offer timely resolution of less complex problems or escalate issues to appropriate technical personnel.
**Knowledge & Skill Requirements:**
+ Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
+ One year of related experience preferred.
+ Strong written and oral communication skills.
+...
**Key Responsibilities:**
+ Follow documented and standardized procedures to diagnose and troubleshoot incoming employee calls.
+ Provide support services to employees with technical problems and IT issues involving desktop, laptop, or network services.
+ Offer timely resolution of less complex problems or escalate issues to appropriate technical personnel.
**Knowledge & Skill Requirements:**
+ Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
+ One year of related experience preferred.
+ Strong written and oral communication skills.
+...
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