Associate Customer Care Specialist

Position Summary

Serve internal and external customers with a first call resolution philosophy by providing information and prioritizing their needs through cross collaboration with other depts such as sales, supply chain, accounts receivable, marketing, etc., while also processing customer orders, thereby building loyalty and trust across the organization.
Primary Duties

+ Manage customer conversations across all support channels, email, phone, eCommerce and escalate/forward to appropriate teams as needed to ensure rapid support.

+ Process and manage internal/external customer orders and requests received via telephone, fax, mail, and eCommerce, working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays.

+ Analyze customer pricing discrepancies with Pricing team, as required, to ensure accuracy and avoid credit memos.

+ Document Customer Logistical Complaints thro...