Associate Director - Last Mile

Role Overview

We are looking for an experienced and entrepreneurial Associate Director – Dispatch to lead and scale our In-House Delivery and Last Mile Operations across South India. The role will be responsible for end-to-end dispatch execution, fleet operations, manpower management, customer experience, cost optimization, and network expansion. The ideal candidate will work closely with Operations, Technology, Product, Customer Experience, and Supply Chain teams to build a world-class last-mile delivery network.

Key Responsibilities

• Lead end-to-end in-house delivery and dispatch operations across the South region.
• Own city-wise dispatch performance, delivery experience, and operational KPIs.
• Drive route planning, vehicle utilization, trip productivity, and fleet optimization.
• Build scalable processes for first-mile, last-mile, installation, and reverse logistics operations.
• Partner with Tech and Product ...