Associate Director, Middle Office (Trade Ops)

Job Description

As an Associate Director, you will play a senior leadership role in ensuring high-quality service delivery, strong client partnerships, and operational excellence. You will act as a senior escalation point, oversee multiple clients, operational processes, and drive continuous improvement across the BPO function. This role requires advanced technical expertise, strong people leadership, and the ability to engage confidently with clients, brokers, custodians, and internal stakeholders.

The successful candidate will interact with prospective clients across the APAC region and must possess the ability to articulate and demonstrate our business offering with clarity and depth.

Responsibilities

• Provide senior oversight of daily middle-office operations, including cash, position, and trade-activity reconciliations, ensuring exceptions are investigated and resolved promptly.
• Oversee trade support processes— including tra...