Associate Director-Sales Loyalty

**Overall Purpose:** To lead, direct, and optimize a team of telesales

representatives in a consumer call center, driving revenue growth through

effective sales and upselling strategies while ensuring superior customer

service and satisfaction.

**Key Roles and Responsibilities:** Typical tasks may include, but are not limited to, the following.
**Leadership and Customer Experience:** Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
**Data Analysis and Strategy Development:** Analyze data to develop and

implement strategies that drive revenue generation and continuous

improvement.
**Operational Management and Efficiency:** Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce

expenses.
**Strategic Policy and Innovation:** Implement strategic policies and develop

innovative initiat...