Associate - IFS - IT Service Group (Yogyakarta Office)

Description

& SummaryAs part of the IT Service Group supporting 3,000+ PwC staff and partners, the IT Support Help Desk is responsible for delivering end-to-end technical assistance and ensuring smooth IT operations. This role combines front-line support with hands-on troubleshooting, equipment management, and user engagement.

Key Responsibilities:

Act as the first point of contact for employees seeking technical support at the service desk.

Diagnose and resolve hardware, software, and network issues across desktops, laptops, and mobile devices.

Log and track service requests using IT Service Management platforms (e.g., ServiceNow).

Maintain accurate records of service desk interactions and IT equipment handovers.

Ensure the service desk area is organized, secure, and equipped for efficient support.

Follow IT security protocols and company policies in all support activities.

Provide basic hospitality support ...