Description and Requirements
Core Technical Tasks:
Strategic Responsibilities
Define and strategize the functions of event monitoring, production support, ITSM incident, problem, change, service level reporting, and IT Service Management tools to align with business directions and long-term roadmap.Maintain strong awareness of organizational business needs and ensure IT services are aligned with client requirements.Keep up to date with industry trends and developments in IT operations management, including emerging areas such as AI-driven operations.Assess and drive improvements across people, processes, and tools to enhance service delivery.Operational Responsibilities
Oversee daily operations of event monitoring, production support, ITSM incident, problem, change, service level reporting, and IT Service Management tools teams to ensure smooth and efficient service delivery.De...