Associate, People Solutions Center

Associate, People Solutions Center

• Professionally manage multiple communication channels to engage with and resolve staff queries and concerns (Phone – Chat – E-mail).
• Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support
• Know how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution.
• Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.
• Maintaining excellent standards of integrity, professionalism and confidentiality at all times, challenging those whose behaviors are not reflective of Concentrix culture and values
• Maintain strong relationships with PSBPs and PS COEs within your realm of responsibility
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