Associate Principal Engineer, Delivery- Itil

Job description REQUIREMENTS: Total experience 10+ years. Strong working experience in IT support projects (L1 & L2), with a minimum of 3 years in a service manager or lead role. Strong verbal and written communication skills;
able to interact effectively with clients and technical teams. Proficiency in incident management, problem management, and service monitoring. Hands-on experience with ITSM tools (e.G., ServiceNow, BMC Remedy, etc.). Expertise in ITIL processes and frameworks. Strong analytical, reporting, and documentation skills. Experience with working on Jira and Confluence Hands on experience with any of the cloud platform (AWS/Azure/GCP). Ability to work in a fast-paced environment with a focus on service quality and improvement. Strong background in project management, consulting, cross -group collaboration skills and technical development background. RESPONSIBILITIES: Ensuring client satisfaction above all else Showcasing a consulting mindset by acting as a solutio...