Opportunity Description
Job Description
- Operational Performance Tracking: Build and maintain performance monitoring tools (e.g., productivity trackers, QMS dashboards) to assess rider compliance, track trends, and support continuous operational improvements and driver acquisition
- Process Improvement & Efficiency: Identify inefficiencies in driver operations workflows and implement enhancements to improve rider behavior, reduce compliance violations, and strengthen driver retention, this includes monitoring acquisition channel for riders
- Data Optimization: Develop and refine internal data templates to boost agent productivity and minimize manual errors in driver operations daily task
- Cross-Functional Coordination: Manage cross-functional initiatives, such as the Quality Management System (QMS), to improve data accuracy, streamline processes, and enhance collaboration with CS and Fraud teams.
- Rider Support & Satisfaction: Provide direct support to ri...
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