Associate Service Desk Technician

The Role

This is an excellent opportunity for an enthusiastic and technically minded individual to begin their IT career at Superdry’s Headquarters in Cheltenham. You will be responsible for providing front-line technical support to our global workforce — whether field, office, or home-based — across multiple sites, utilising our Service Desk platform to ensure all issues are correctly logged, prioritised, and resolved to the highest standard of customer satisfaction.

This is a role with genuine progression. Our team has a clear development pathway from Associate Service Desk Technician through to Technician, Engineer, and beyond into our Technical Specialist function — we invest in our people and promote from within.

Working hours: Shift rota between 8:00am – 5:00pm (Monday to Friday)

Progression pathway: Associate Service Desk Technician → Service Desk Technician → Service Desk Engineer

You will be based at the Superdry Headquarters in C...