Opportunity Description
_We’re looking for_ _an_ _Associate_ _Software_ _Technical_ _Analyst_ _to join our_ _Segment Tech -_ _GWAM Production services_ _team at_ _MBPS_ _. In this role,_ _you will be responsible for resolving technical issues, meeting SLAs, and delivering high-quality application support while contributing to team training, documentation, and operational excellence._
_Have the skills and knowledge for the job? Learn more about the opening below!_
**Position** **Responsibilities:**
+ Perform analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
+ Conduct/attend knowledge transfer, shadow training, and reverse shadow training if needed.
+ Generate and monitor and provide daily, weekly, monthly reports to business managers.
+ Perform Ad Hoc tasks and fulfill special projects assigned by Onshore and Offshore Leads.
+ Identifyissuesand apply necessary corrective action or e...
_Have the skills and knowledge for the job? Learn more about the opening below!_
**Position** **Responsibilities:**
+ Perform analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
+ Conduct/attend knowledge transfer, shadow training, and reverse shadow training if needed.
+ Generate and monitor and provide daily, weekly, monthly reports to business managers.
+ Perform Ad Hoc tasks and fulfill special projects assigned by Onshore and Offshore Leads.
+ Identifyissuesand apply necessary corrective action or e...
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