Associate Support Analyst (Monitoring)

YOUR ROLE

Operating under guidance from their team lead, this role will primarily be responsible for the Monitoring and Production Support of global applications to contribute to a first-class IT Management Service for our operations. Works as SME in an assigned application area, owns the associated SOPs, works on continuous improvement, and the training of peers and associates in the Philippines and Mexico. Joins project teams and L2 application support teams under dotted reporting line.

WHAT ARE YOU GOING TO DO?

• Performs monitoring and support services for global CEVA IT solutions in Integration, Logistics, Finance and Reporting areas.
• Owns at least one Monitoring area, which means: responsibility for relationships with L2 support teams, responsibility for SOPs and processes and the training of team.
• Actively applies job enlargement: participat...