Associate Systems Engineer - Change/incident management (SRM)

Solid understanding of IT infrastructure, have in-depth knowledge of observability and experience in querying IT operations logs & metric togather IT infrastructure operational insights. Facilitate incident resolution calls, establish strong command & control during incidents and able to lead and collaborate effectively with diverse teams to manage complex situations. Ability to communicate well and manage highly stressful situations during the incident. Ensure timely and consistent communication with stakeholders, senior management and affected users regarding incident status and progress. Maintain detailed incident / problem records, identify root causes / trends, and participate in Post-mortem (Root cause analysis)process to ensure no repeat of any technology incidents with known root cause and drive continuous improvement of service levels through identification of problem trends and causes which impact the delivery of production services. Presenting of RCA in various forums within...