Associate.Customer Care.Aster Muwaileh Medical Centre

Key Responsibilities

• Welcome & greet patients & ask query of the patient as per set checklist
• Help in Registration form & Insurance form fill up
• Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
• Send patient to concerned counter. Assist patient if required in reaching to the counter
• Handover Patient Registration Cards to the patients
• Act as first level of Problem Solving and grievance handling of patients
• Maintain cordial patient relations
• Ensure patients are informed if a doctor is running late or called out
• Ensure reception area is well maintained, neat and clean
• Ensure all standard protocol...