Asst/Section Manager, Cabin Services (Customer Experience)

Summary We are seeking an experienced and dynamic Assistant/Section Manager for our Cabin Services department, focusing on Customer Experience. In this role, you will be responsible for enhancing and maintaining the highest standards of in-flight service and customer satisfaction while driving continuous improvement initiatives. Job Description Job Description: Asst/Section Manager, Cabin Services (Customer Experience) Scoot Pte Ltd Job Responsibilities Design & Manage Inflight Customer Experience Through Service Innovation Design inflight customer experiences aligned with Company's goals & befitting TR brand Ensure inflight service initiatives and introductions can be operationalised successfully Prepare and review SOP(s) to support introduction of inflight service and F&B and DutyFree initiatives Analyze cabin crew & customer feedback and business performance data to recommend and ideate strategies jointly with partners to raise customer satisfaction scores and drive ancillary sales ...