Automation Lead (Platform Automation & Innovation)

Req ID: 363639 

We are currently seeking a Automation Lead (Platform Automation & Innovation) to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

1. Digital Workplace Automation Strategy & Vision
• Define a Digital Workplace automation roadmap aligned to customer experience, operations, and transformation goals
• Identify automation opportunities across Service Desk, endpoint/EUC, collaboration, identity/access, and device lifecycle
• Drive a platform-first approach using reusable patterns (runbooks, remediation catalog, orchestration, policy-based automation)
• Establish automation intake, prioritization, and governance aligned to NTT DATA standards

2. DeX-Led Automation (Digital Employee Experience)
• Use DeX platforms (e.g., Nexthink, Aternity, 1E, Lakeside, Microsoft-based telemetry or similar) to proactively detect and prioritize experience issues
• Automate remediation scripts and “one-to-many” fixes at...