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Aveda Salon & Spa Guest Experience Manager - Covent Garden, London 40 Hours

ESTÉE LAUDER Companies

London, England, United Kingdom Full-time June 27, 2026
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Opportunity Description

Description

Qualifications


Role Summary:


The Guest Experience Manager leads the Front of House team, ensuring a premium guest journey from arrival to departure. This role is responsible for operational oversight, retail performance, and maintaining the highest standards of brand presentation and professionalism. Working closely with the Salon Manager and service providers, the Guest Experience Manager maximises guest satisfaction, retail results, and operational efficiency.

Key Responsibilities:

Guest Experience Management

  • Oversee all Front of House activities to ensure a seamless and welcoming guest experience.
  • Monitor guest feedback and behaviours to identify opportunities for service improvement.
  • Handle guest concerns or escalations promptly, using service recovery techniques where necessary.
  • Ensure all touchpoints reflect the brand’s standards of professionalism...
    • Full-time Other Management Occupations

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    Opportunity Details

    Location London, England
    Country United Kingdom
    Type Full-time
    Category Other Management Occupations
    Posted June 27, 2026
    Deadline August 06, 2026

    About ESTÉE LAUDER Companies

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    ESTÉE LAUDER Companies

    London, United Kingdom

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