AVP, Account Services Generalist (DUO), CBGO, Group COO

Responsibilities Lead a team of operations professionals to deliver high-quality and efficient services to internal and external stakeholders Oversee the day-to-day operations, ensuring adherence to policies, procedures, and service level agreements Identify operational risks, escalate Key Risk Indicators to management, and implement mitigation measures Drive process re-engineering and standardization initiatives, challenging existing methods, fostering innovation, and re-engineering reconciliation and investigation processes for improved controls Utilize data-driven insights and analytics to optimize operational performance and enhance decision-making Collaborate with cross-functional teams to identify and implement process improvements, enhance customer experience, and drive operational excellence Provide coaching, mentoring, and development opportunities to team members, fostering a high-performing and engaged workforce Represent the team and department in various forums, effectivel...