AVP, Head of ITSM & EUC

Job Title: Head of SMO (ITSM) and EUC

Location: Singapore

Job Description

Role Mission

Lead and shape StarHub’s digital workplace and IT service management strategy, driving an integrated EUC and ITSM ecosystem that delivers exceptional employee experience, operational excellence, and scalable service delivery.

Accountabilities

Strategic Leadership

• Define and own the enterprise-wide EUC & ITSM strategy and multi-year roadmap

• Act as Head of ITSM, establishing governance, standards, and operating model across BTS/IS

• Drive service transformation toward a product-centric, experience-led IT organisation

 EUC Leadership

• Own enterprise EUC platforms (Google Workspace, devices, collaboration tools)

• Drive modern digital workplace initiatives and adoption at scale

• Ensure endpoint security, compliance, and resilience

ITSM Leadership

• Own end-to-end ITSM framework (...