AVP - IT Incident Manager

We are seeking an experienced and results-driven Incident Manager to oversee and lead incident management processes. To ensure timely resolution of incidents, coordinate effectively across teams, and implement best practices to minimize disruptions to business operations. This role requires strong expertise in incident management, clear communication skills. (Incident Management - 40% of job scope) Oversee the end-to-end incident lifecycle, from identification and logging to resolution and closure with technical teams, vendors, and stakeholders Drive Root Cause Analysis (RCA) for critical incidents and ensure appropriate follow-ups Develop and maintain incident management dashboards, metrics, and reports for senior leadership Facilitate discussions within the recovery team, promoting engagement and maintaining discipline Ability to translate technical incidents into business terms (Process Improvement and SLA - 20% of job scope) Continuously refine and enhance incident management proce...