AVP, Privilege Banking Service Manager

Job Description

This hiring initiative spans three locations—two based in the Southern region of Malaysia and one located within Greater Kuala Lumpur.

• Manage walk‑in traffic and overall crowd control at the branch
• Oversee end‑to‑end customer journey and ensure service standards are met
• Handle customer enquiries on banking products and services with proper follow‑up
• Promote and support digital banking adoption, including PIB/TMRW enquiries
• Assist customers with digital banking navigation and issue resolution
• Investigate and escalates customer complaints, fraud, and dispute cases
• Drive branch service initiatives, campaigns, and service culture engagement
• Conduct service‑related briefings and staff updates
• Process and authorize frontline banking transactions (e.g. fund transfers, TT, RENTAS, PDCR)
• Perform callback confirmations, account opening, and Safe Deposit Box acce...